FAQ

What hire periods do you offer?

Our standard hire period is four weeks. Your booking fee is inclusive of this entire time period, we will not charge you a weekly fee. 

 

How many items can I sell?

As part of our opening special, we are accepting a maximum of 30 items per booking. After the conclusion of the special, we will have three tiers available for booking. Up to 30 items, up to 50 items and up to 75 items.

 

Are there brands or items you do not accept for sale?

We gladly accept all brands of clothing. All items must be in good used condition and not soiled or damaged. When sorting your items for sale, remember our customers are looking for great quality and well known brands. Big box retail brands (Target, Anko, Dymples etc) are still welcome to be sold, but may not move as quickly. 

We recommend choosing items that you would be happy to buy yourself!

 

Can I restock my rack during the booking period?

Unfortunately, due to the nature of our marketplace being online only, we do not offer restocks during your booking. If you have additional items to sell beyond the maximum booking amount, please get in touch and we will be happy to help.

 

What delivery options are available?

For online purchases, we accept in store pick ups (Friday only between 11am-6pm) or via parcel post. 

 

Do you accept returns?

We are unable to accept returns or refunds on items for change of mind.

 We are mindful that you are not able to see the condition of the items in person, which is important to us. The items in our marketplace are generally preloved, which means some wear and tear may be present. We ensure all items are checked before sale, but occasionally some faults may slip through the cracks. If you have purchased an item and it is noticeably faulty or damaged/stained, we will accept a return within three days. Please get in touch with us and we will be happy to help.

 

How is this different to FB marketplace?

Think of us like a middle man. Once you're all booked in and we have your items, you can sit back and relax! 

 

How is this different to in-store rack rentals?

As an online only marketplace, we can offer a more affordable option to a traditional bricks and mortar shop. Having such a huge variety of items available online, we are also opening up the potential to sell to a bigger customer base, not just customers in your hometown. We take care of all the nitty gritty for you. After you have filled in your item details and prices and dropped off your items, we take care of the rest.

 

I'm worried I won't make a profit! How do I make sure I make my money back?

We are not able to guarantee sales, but we want the best outcome for you as our client! Pick items to sell that YOU would want to buy. Try and stick to seasonal trends and make sure your items are in good condition. Ask yourself, would I buy this and dress my child in it? If yes, chances are that someone else will want to do exactly that! Finally, make sure you price your items to sell.

 

Where are you located?

We are conveniently located in the Adelaide CBD at 25 Marlborough Street, which is located just off of Gouger Street. Surrounding us is ample, free short term parking, both on Marlborough Street and it's surrounds. We are also only a short walk from public transport options. Please note, at this stage our space is currently open by appointment only and your drop of time and date will be advised once you are booked in.